Terms of Service

Next Level Learning provides Maths and Science tutoring and academic support fully online across Ireland (based in Blessington, Wicklow). You contract with the sole trader trading as Next Level Learning.

Trader identity details for consumer information purposes: We operate as a sole trader trading as Next Level Learning. Legal name: to be confirmed. Geographic address: to be confirmed. VAT registration to be confirmed; we will publish a VAT number if and when we are VAT-registered. Public place of business for the brand: Blessington, Wicklow, Ireland. Website: https://nextlevellearning.ie. Email info@nextlevellearning.ie.

Questions about these Terms, billing, or the Services: email info@nextlevellearning.ie (preferred) or contact us via our contact page.

In these Terms:

• "Platform" means our website and online portals used to deliver the Services.
• "Student" means a learner enrolled or registering to receive tutoring.
• "Parent" or "Guardian" means an adult linked to a student account with authorised visibility and, where applicable, billing responsibility.
• "Tutor" means a teacher or coach delivering lessons or support through the Services.
• "Plan" means a paid tutoring package (for example Group Grinds or one-to-one, billed monthly) as described at purchase.
• "Free first grind" means a complimentary introductory lesson offered subject to capacity, tutor admission, and the conditions in these Terms.
• "Content" means text, files, questions, answers, recordings, materials, and other information submitted to or made available through the Services.

You must provide accurate, complete registration information and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at info@nextlevellearning.ie of any unauthorised use.

Our Services are designed for students and families. If you create or manage an account for a student under 18, you confirm that you are the student's parent or legal guardian, or that you are otherwise authorised to agree to these Terms on the student's behalf and to permit processing of the student's personal data as described in our Privacy Policy.

Where a student is under 16, a parent or guardian must authorise use of the Services. We may require parent linking, approval, or other verification steps before full access is granted.

We may approve, suspend, decline, or revoke accounts where reasonably necessary to protect students, families, tutors, or the integrity of the Services, including pending-approval registration flows and free first grind admission decisions.

We provide tutoring and academic support in subjects we advertise (currently including Leaving Cert Maths, Junior Cycle Maths, and Leaving Cert Physics, with University Level Grinds available by arrangement), which may include live lessons (online via video conferencing), messaging support, anonymous group questions, lesson preparation, pre-first lesson assessments, quizzes, mock exams, progress tracking, question banks, parent dashboards, and related features.

Feature availability may depend on your plan, enrolment status, programme group, approval status, free first grind stage, and payment entitlement. We may update, add, suspend, or remove features. Where a change materially reduces core paid functionality, we will take reasonable steps to notify affected paying customers.

Prices are displayed on our pricing pages for information. Direct paid enrolment is generally available after the required free first grind(s) have been completed (one free grind for most plans; two for Group Grinds), or as otherwise stated by us, so we can manage capacity fairly. Pricing, plan inclusions, seasonal billing notes (including reduced December/January rates and unbilled summer months where advertised), and payment options are described on our pricing pages and on Stripe’s checkout. Fees are stated in euro unless otherwise indicated and are due as presented at purchase.

You agree that you will not:

• Use the Services unlawfully, or for any purpose other than legitimate educational use.
• Harass, bully, threaten, or abuse tutors, students, parents, or staff.
• Submit unlawful, defamatory, obscene, hateful, or otherwise inappropriate Content.
• Attempt unauthorised access to accounts, data, systems, or another user's information.
• Interfere with or disrupt the Platform, including by introducing malware or overloading systems.
• Share login credentials or allow unauthorised persons to use your account.
• Scrape, copy, or redistribute tutor materials, question banks, recordings, or Platform Content except for personal study as intended, without our prior written permission.
• Misrepresent your identity, age, or relationship to a student account.
• Use the Services to cheat in a way that violates school or examination rules, or to obtain unfair advantage in formal assessments beyond legitimate tutoring support.

You retain ownership of Content you submit (such as questions and lesson preparation). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, display, and otherwise use that Content as needed to operate, secure, improve, and provide the Services, including sharing with assigned tutors and linked parents where applicable.

Where you opt in to group or community question bank sharing, you grant us permission to publish anonymised question and answer Content in those banks. Do not submit Content you do not have the right to share.

You are responsible for your Content. We may remove Content that violates these Terms or applicable law.

The Next Level Learning name, branding, website design, Platform software, teaching materials, curricula structures, quizzes, and other materials we provide are owned by us or our licensors and are protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services and our materials solely for personal educational purposes related to an active enrolment or free first grind offer. No commercial exploitation, public redistribution, or creation of competing services using our materials is permitted without prior written consent.

State Examinations Commission (SEC) and other third-party exam materials remain the property of their rights holders. Our public Exam Paper Vault is Coming Soon and will not publish past papers until we have an appropriate SEC licence. Where a tutor assigns exam-style materials to an enrolled student for homework, you may use them only for that student’s personal study and must not redistribute, republish, or share them publicly.

Online lessons may be delivered via Zoom or another video provider. By joining a recorded lesson, you acknowledge that the session may be cloud-recorded. Recording playback is limited to entitled (paying) students, linked parents of paying children, and staff for that lesson. Unpaid students and unpaid-child parents do not receive recordings. In group lessons, other students on the roster may appear in the recording shared with entitled participants.

WhatsApp or similar tools may be offered for homework support. Use of those tools is optional and subject to the third party's terms and privacy practices. Do not share unnecessary sensitive personal data over messaging apps.

We are not responsible for third-party outages, account bans, or policy changes that affect Zoom, Stripe, WhatsApp, hosting providers, or other integrations, though we will take reasonable steps to restore service or provide alternatives where practicable.

We work to deepen understanding, build confidence, and improve exam readiness. We do not guarantee any specific grade, CAO points, school result, or examination outcome. Progress depends on many factors outside our control, including student effort, attendance, prior attainment, school teaching, and examination conditions.

Testimonials, case studies, or illustrative results on our marketing pages are not promises of similar results for every student.

We aim to keep the Platform available and reliable, but we do not warrant uninterrupted, error-free, or permanently available access. Maintenance, force majeure events, or third-party failures may affect the Services.

We may modify these Terms from time to time. Updated Terms will show a revised "Last updated" date. Material changes will be communicated by reasonable means (such as email or a notice on the Platform). Continued use after the effective date constitutes acceptance, except where mandatory law requires a different process for consumers.

You may stop using the Services at any time and may cancel paid plans as described in the billing section.

We may suspend or terminate access immediately if you materially breach these Terms, if payment fails and remains unresolved, if required by law, or if needed to protect the safety or rights of any person or the Services. We may also terminate inactive or never-activated accounts as part of ordinary administration.

On termination, your right to access the Platform ends. Provisions that by their nature should survive (including intellectual property, disclaimers, limitations of liability, indemnity where applicable, and governing law) will continue to apply. Data handling after termination is described in our Privacy Policy.

To the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis. We disclaim all warranties that are not expressly set out in these Terms or that cannot be excluded under mandatory law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Platform will meet every educational need, be free of defects, or that Content submitted by users will be accurate.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under Irish law.

Subject to the previous paragraph, and to the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, or punitive losses; loss of profits, revenue, goodwill, or data; or exam or career outcomes, whether based in contract, tort (including negligence), or otherwise, even if foreseeable.
• Our total aggregate liability arising out of or in connection with the Services or these Terms is limited to the total fees you paid us for the Services giving rise to the claim during the twelve (12) months immediately before the claim arose (or, if no fees were paid, to €100).

To the extent permitted by mandatory consumer law, you agree to indemnify and hold harmless Next Level Learning and our tutors and staff from claims, losses, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Services, or your Content, except to the extent caused by our wilful misconduct or negligence. This clause does not apply in a way that would unlawfully restrict mandatory consumer protections, and it does not require consumers to indemnify us for our own failures.

• Entire agreement: These Terms, together with the Privacy Policy, Cookies Policy, Refund Policy, and any plan details shown on our pricing pages and at Stripe checkout, constitute the entire agreement between you and us regarding the Services and supersede prior understandings on the same subject.
• Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in full force.
• No waiver: Failure to enforce a provision is not a waiver of the right to do so later.
• Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations as part of a reorganisation or business transfer.
• Force majeure: We are not liable for delay or failure caused by events beyond our reasonable control.
• Third-party rights: Except as expressly stated, these Terms do not confer enforceable rights on third parties.
• Language: These Terms are provided in English. If translated, the English version prevails to the extent permitted by law.

These Terms are governed by the laws of Ireland. The courts of Ireland have jurisdiction over disputes arising out of or in connection with these Terms or the Services, without prejudice to mandatory consumer rights to bring proceedings in your country of residence where such rights apply under EU consumer law.

If a dispute arises, we encourage you to email info@nextlevellearning.ie first so we can attempt to resolve it informally and promptly.

If you are an EU consumer, you may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. We are not obliged to use a specific alternative dispute resolution entity unless required by law; we will confirm our position if you contact us about a dispute.