Refund Policy

Refunds, credits, and billing questions are handled by the sole trader trading as Next Level Learning.

We operate as a sole trader trading as Next Level Learning, registered with the Companies Registration Office (CRO) as a business name under registration number 795831. Legal name: Eóghan Murphy, sole trader, trading as Next Level Learning. Geographic address: not published online; please contact us by email and we will give you a postal address for any formal notice on request. We are exempt from VAT, so no VAT is charged and the prices shown are the full prices payable. Public place of business for the brand: Blessington, Wicklow, Ireland. Website: https://nextlevellearning.ie.

Email info@nextlevellearning.ie or use our contact page.

New enrolments are billed monthly through Stripe. We do not usually refund a billing period once it has started. You can cancel a monthly subscription in the Stripe customer portal, or by emailing info@nextlevellearning.ie. To change plan, email info@nextlevellearning.ie. Access generally continues until the end of the paid period when cancellation takes effect at period end.

If your circumstances change or you think a charge is wrong, email info@nextlevellearning.ie or use our contact page. We will usually try to help where we reasonably can. Any refund or credit we agree is confirmed by email. Nothing here limits rights the law gives you.

If you previously bought a prepaid school-year plan, access continues until the end date of that purchase. Those plans do not usually have a recurring subscription to cancel mid-period. Early termination refunds are not automatic except where required by law or offered by us in writing at purchase.

Please tell us in advance if a student will miss a lesson (email info@nextlevellearning.ie). Every lesson is recorded, so the student can catch up with the recording (available for up to 14 days after the lesson ends), worksheet and solutions. Missed lessons are not refunded or credited.

If we cancel or move a live class, we offer a make-up class where we can, or the recording (while it is available) and materials. That is the remedy for a class we cancel, not a refund, unless the law requires otherwise.

If you are a consumer in the EU/EEA buying at a distance, you have 14 days to cancel without giving a reason under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (as amended), which implement Directive 2011/83/EU.

We do not ask you to give up this right at checkout, and completing Stripe checkout does not waive it. When you enrol online the tick-box where you agree to these documents also confirms that you want lessons to start now, and we record that request and the time. If you cancel within the 14 days after asking us to start, we may deduct a fair amount for the lessons and services already provided up to the point you told us you were cancelling, and we will refund the rest. If you did not ask us to start, you owe nothing for the cooling-off period. Once a service has been fully provided at your express request, the right to cancel is lost.

To use a cooling-off cancellation where it still applies, email info@nextlevellearning.ie within 14 days of the contract with a clear request (include the student name and the date of the charge). We will confirm next steps and refund any sums not corresponding to services already provided, without undue delay and within 14 days of your cancellation.

Model withdrawal form. You may use this form to cancel, but you do not have to. Copy it into an email to the address above:

• To: Next Level Learning (Eóghan Murphy, sole trader, trading as Next Level Learning), info@nextlevellearning.ie
• I give notice that I withdraw from my contract for the supply of the following service: [plan, subject and student name].
• Ordered on [date] / received on [date].
• Name of consumer: [your name].
• Address of consumer (only if this form is sent on paper): [your address].
• Signature of consumer (only if this form is sent on paper): [signature].
• Date: [date].

Email info@nextlevellearning.ie from the address on the Stripe receipt, or use our contact page. Include the student name, the date of the charge, and what you are asking for. We aim to reply within five working days.