Refund Policy

Refunds, credits, and billing questions are handled by the sole trader trading as Next Level Learning.

We operate as a sole trader trading as Next Level Learning. Legal name: to be confirmed. Geographic address: to be confirmed. VAT registration to be confirmed; we will publish a VAT number if and when we are VAT-registered. Public place of business for the brand: Blessington, Wicklow, Ireland. Website: https://nextlevellearning.ie.

Email info@nextlevellearning.ie or use our contact page.

New enrolments are billed monthly through Stripe. We do not usually refund a billing period once it has started. You can cancel a monthly subscription in the Stripe customer portal, or by emailing info@nextlevellearning.ie. To change plan, email info@nextlevellearning.ie. Access generally continues until the end of the paid period when cancellation takes effect at period end.

If your circumstances change or you think a charge is wrong, email info@nextlevellearning.ie or use our contact page. We will usually try to help where we reasonably can. Any refund or credit we agree is confirmed by email. Nothing here limits rights the law gives you.

If you previously bought a prepaid school-year plan, access continues until the end date of that purchase. Those plans do not usually have a recurring subscription to cancel mid-period. Early termination refunds are not automatic except where required by law or offered by us in writing at purchase.

Please tell us in advance if a student will miss a lesson (email info@nextlevellearning.ie). We will reasonably help the student catch up with materials and support.

Missed group sessions are not refunded.

For one-to-one plans, if a student misses a lesson in a given month, the price for the following month is reduced to reflect that missed lesson, subject to tutor availability for any reschedule.

If you are a consumer in the EU/EEA buying at a distance, you may have 14 days to cancel under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (as amended).

For services, that right can be lost or reduced to the extent performance has begun during the 14 days, in line with applicable consumer law. Completing Stripe checkout is not treated as a waiver by itself; once lessons or other services have been provided, any cooling-off refund may be reduced by the value of what has already been performed.

To use a cooling-off cancellation where it still applies, email info@nextlevellearning.ie within 14 days of the contract with a clear request (include the student name and the date of the charge). We will confirm next steps, including any refund of sums not corresponding to services already provided.

Email info@nextlevellearning.ie from the address on the Stripe receipt, or use our contact page. Include the student name, the date of the charge, and what you are asking for. We aim to reply within five working days.